Privacy Policy

We collect information about you in a range of forms, including personal information. As used in this Policy, "personal information" is as defined in the General Data Protection Regulation (2016/679) and may include, but is not limited to, your name, email address, postal address, phone number, and any other information that could directly or indirectly identify you.

Account Information: If you create an account on our Site, we may collect your name, email address, username, and password.

Communications: If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you use our Site, we automatically collect information about you, including:

Log Information: We log information about your use of the Site, including your Internet Protocol (IP) address, web request, access times, pages viewed, web browser, links clicked, and the page you visited before navigating to our Site.

Cookies and Similar Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about you and your interaction with our Site, including information about your browsing behaviour, purchase behaviour, and other engagement with the Site.

We use your personal information for various purposes, including to:

• Provide, operate, and maintain our Site
• Improve, personalise, and expand our Site
• Understand and analyse how you use our Site
• Develop new products, services, features, and functionality
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Site, and for marketing and promotional purposes
• Send you emails
• Find and prevent fraud

We may share the information we collect in various ways, including the following:

Vendors and Service Providers: We may share your information with third-party vendors and service providers that provide services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Resellers: We may share your information with third-party resellers with whom we've collaborated to deliver bundled services you've enrolled in.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

We may transfer, store, or allow access to personal data outside of the United Kingdom and the European Economic Area (EEA) where necessary for our business operations, including when working with service providers, partners, or contractors.

Where we transfer personal data outside of the UK or EEA, we ensure appropriate safeguards are in place to protect it in accordance with UK data protection laws. These safeguards may include:

• Transferring data to countries recognised as providing an adequate level of protection by the UK Government;
• Entering into legally binding agreements such as the UK International Data Transfer Agreement (IDTA) or Standard Contractual Clauses (SCCs); and
• Implementing additional technical and organisational security measures where required.

Where third parties or contractors located outside the UK/EEA access personal data, they are subject to strict confidentiality and security obligations and may only process data on our instructions.

You may request further information about international data transfer safeguards by contacting us.

We will keep your information for as long as necessary to fulfil the requested services and for an additional 12 months to accommodate the possibility of your future return to the service.

We ensure the secure disposal of your digital information once it is no longer needed for the purposes outlined in this Privacy Notice. This includes its removal from our devices and backups.

Depending on your location, you may have certain rights under applicable data protection laws, including the right to access, correct, update, or request deletion of your personal information. Please contact us to exercise these rights.

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

If you have any questions about this privacy policy, please contact us here.